The Extra Mile

Customers appreciate when businesses cater to their needs. This should go without saying. So, why is it we’re still pleasantly surprised when we find one that really puts their money where their belief system is and does something good for both their clients and the...

Why I Dislike Wall Paper

Wall paper and other wall coverings are often employed in hotels, restaurants, and healthcare applications to offer a splash of design, color, and wear resistance not easily found in simple, painted walls. However, I am not a fan of their use, and here is why. When...

The Small Things

Sometimes one walks into a new place and really get a surprise.  This was the case when I went into the Men’s Room at a new restaurant recently.  While the décor was pleasing and the space well laid out.  What really caught my eye was the bowl of scrubbing salts next...

A Pleasant Surprise

I was flying in with a really late arrival recently and needed a place to sleep before a long drive home. All I needed was a bed. Nothing fancy. Just clean and comfortable. I picked a motel chain I’d never stayed at before but had seen for years. The price was really...

Teach Good Service

Years ago when I attended bartending school I was taught to always make eye contact with new customers as they approach the bar, especially if the bar was really busy and I knew I wasn’t going to be able to take their order immediately. This way, the new comers would...