Our Philosophy

Environments Affect Emotions

The choices that you make when deciding how your home will look have a profound effect on your emotions and perceptions – likewise when it comes to a place of business. Behavioral scientists have unearthed many clues about how design spaces can promote creativity or lead to relaxation and social intimacy. We believe in matching your physical space to the desired emotional response you want in your home or from your customers.

Designs Driven by Your Business Goals

Interior Design is more than decorating or choosing accessories. It must reinforce your brand; it must make a statement about your style and commitment to excellence.

Design Sensibilities

  • Match your physical space to the desired emotional response you want in your home or from your customers.
  • Fixed-fee Pricing and well-defined deliverables insure you never exceed your design budget.
  • We understand the importance of environment in achieving your business goals.
  • When your space is a reflection of your brand, it differentiates you from your competitors.

Our History

Frustrated with the limited availability of contemporary furniture, James began to utilize his knowledge of industrial materials to design home furnishings. As his own home and office magnificently filled up with these unique wood and steel creations, James began to receive private commissions for custom work. His design projects have since expanded to include a full range of interior services for residential and small commercial clients.

He founded Küster in January 2002 and immediately registered to exhibit at the International Contemporary Furniture Fair in New York. His work has been seen in Metropolis, Metropolitan Home, Home Décor Buyer and Elle Décor. James’ background in industrial design lends a unique perspective and passion to his work, how he builds trust with his customers and his unwavering commitment to excellence.

Why Customer Experience?

In today’s competitive marketplace, you need to ask yourself only one question when it comes to a superior customer experience. How can you make it easier for your customers to do business with you?

A recent Customer Experience Board surveyed 97,000 customers and found that meeting and even exceeding customer expectations still doesn’t cut it in going above and beyond. For starters, they want seamless accessibility and minimal effort on their part.

A recent McKinsey Customer Experience Survey of 27,000 US consumers across 44 industries found that companies that focus on services, such as customer on-boarding and problem solving, experienced positive results.

In fact, these companies achieved a 20 percent increase in customer satisfaction and a 10-15 percent increase in revenue growth. What’s the best outcome you can expect from a powerful and engaging Customer Experience? Long-term customer loyalty.

Ready. Set. Get Ready for the Future.

In a Customers 2020 Report, it’s predicted that Customer Experience will surpass price and product as key brand differentiators by 2020.  Can your business afford to wait that long? Can your customers? Do you need help getting started today?  Do your Customer Experience strategies need a tune-up?

Contact Küster Design today for a FREE No Obligation Consultation and to discuss our Customer Experience Evaluation.