Training & Speaking
Frustrated with the limited availability of contemporary furniture, James Kuester began to utilize his knowledge of industrial materials to design home furnishings and assist business owners with creating a space their patients could be comfortable in.
James founded Küster Design 2002, calling upon his background in engineering and hospitality design. Then, his practice specialized in a full range of interior design services for specifically dental offices. Now, Küster Design and its design projects have since expanded to include a full range of interior services for hospitality, residential, and healthcare clients.
With a strong emphasis on interior branding, green design, and ergonomic design, the goal behind each Küster Design project is to grow the clients’ business. By seeking to understand shape and emotions, James and his team work closely with clients to design the experience and create interior spaces that attract customers and keep them coming back. As a LEED® Green Associate, James is experienced in applying design principles that reduce his clients’ energy costs and carbon footprint without incurring increased construction and remodeling costs.
Most Requested Topics
James Kuester is a regular lecturer on commercial office and green design with frequent appearances at the IU School of Dentistry, and as part of the Indiana Dental Education and Resource Association Speaker’s Bureau. His “Designing the Green Dental Office” presentation was included in the inaugural Green Dentistry Conference.
James also served as an adjunct instructor in the interior design department at The Art Institute of Indianapolis. With offices in Indianapolis, New York, and Wisconsin, James is on the road regularly, meeting with clients and speaking with them about their design needs.
James is a founding member of the Indiana Dental Education and Resource Association and also served as its executive director. James is a frequent writer on dental office design, green design, and interior branding.
His work has been seen in New York City, San Francisco, Chicago, and High Point, and has been featured in Building Excellence in Design and Construction, Indianapolis Woman, Metropolis, Metropolitan Home, Home Décor Buyer, Elle Décor, Indianapolis Monthly, Indianapolis Home, Shelter, and The Columbian.
Designing the Guest Experience
During this session we will focus on those transaction points that directly influence how your guests perceive your inn and the impressions they go home with. We all know that the stronger the positive impressions, the more likely the guest will return time and time again and tell their family and friends about the wonderful time they had with you.
In our short time together, we will cover:
- Defining your guest experience – What makes your inn special?
- Identifying Touch Points – Where are all of the areas you have an opportunity to influence your guests’ perception of your inn?
- What can you change? What can you not? – Within the framework of an historic inn there are things that are readily changed and those that are not. How can we use design to enhance the context of the inn to communicate the desired guest experience?
- How do we design for the eco-friendly guest? – What are some of the more approachable things that we can do through design to offer a more eco-friendly experience for our guests?
Each attendee should be able to walk out of this session with a short of action items that they can incorporate immediately to enhance the guest experience of their inn.
Designing the Guest Experience
Spoil Your Guests
Spoil Your Guests with a Spa Like Bath
Have you ever stayed at a hotel or inn where the guest bath put a damper on your experience? Well, as an independent innkeeper, you only want to make the best impression on your guests and make sure they only have rave things to say about you on social media and to their friends. One sure way to do that is to give them a bath experience like no other. In this interactive session James will provide tips and insights into how to wow your guests and give them a bathroom experience to write home about!
Spoil Your Guests
Let James Kuester Liven Your List
Tired of recycling seminar topics at your events? Let James liven up your list! Your attendees know that there is more to practicing dentistry than good technique. Add breadth to your seminar topics by offering a look into the intangibles that create flourishing dental practices and learn to design the experience.
Where is James?
James Kuester travels around the country speaking at different conferences and events. Get a sense for what James can speak at by attending one of his sessions.
Texas B&B Association
Austin, TX- August 4th – 6th
Michigan B&B Association
Grand Rapids, MI- October 27th – 29th
New Mexico B&B Association
Albuquerque, NM– November 12th
Mid-West Inns Conference
Cedar Falls, IA- December 3rd – 5th
Contact
Do you have questions, comments, or concerns? The team at Küster Design wants to hear from you. Use the calendar to schedule a time to chat with us.
