The Small Things

by | May 10, 2015 | Commercial, Show Stopping Ready

Sometimes one walks into a new place and really get a surprise.  This was the case when I went into the Men’s Room at a new restaurant recently.  While the décor was pleasing and the space well laid out.  What really caught my eye was the bowl of scrubbing salts next...

A Pleasant Surprise

by | Apr 29, 2015 | Kuster Design Blog

I was flying in with a really late arrival recently and needed a place to sleep before a long drive home. All I needed was a bed. Nothing fancy. Just clean and comfortable. I picked a motel chain I’d never stayed at before but had seen for years. The price was really...

Teach Good Service

by | Apr 29, 2015 | Kuster Design Blog

Years ago when I attended bartending school I was taught to always make eye contact with new customers as they approach the bar, especially if the bar was really busy and I knew I wasn’t going to be able to take their order immediately. This way, the new comers would...

Manage Expectations

by | Apr 29, 2015 | Kuster Design Blog

The other night I worked late but really needed to make a grocery run on my way home.  I pulled into the parking lot and walked up to the front door where the signage clearly said, “Open Daily Til 11:00 p.m.”  “Cool,” I thought.  “There’s no rush.”   Well, my...

Accessibility Along the Wine Trail

by | Jun 18, 2014 | Kuster Design Blog

This past Memorial Day Weekend I went with friends on a tour of wineries in Western Wisconsin along the Great River Road that runs alongside the Mississippi River. We tasted some good and some not-so-good wine, and we had a great time visiting the shops that are...