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Do You Live in a Smart Home?
A very good friend of mine who works in IT has for years spent a lot of time and energy re-wiring switches and outlets, and even more than 20 years ago the actual wiring in his home so he could control the lights and sound system from his computer. He would even spend...
The Extra Mile
Customers appreciate it when businesses cater to their needs. This should go without saying. So, why is it we’re still pleasantly surprised when we find one that really puts their money where their belief system is and does something good for both their clients and...
Why I Dislike Wall Paper
Wallpaper and other wall coverings are often employed in hotels, restaurants, and healthcare applications to offer a splash of design, color, and wear resistance not easily found in simple, painted walls. However, I am not a fan of their use, and here is why. When...
The Small Things
Sometimes one walks into a new place and really get a surprise. This was the case when I went into the Men’s Room at a new restaurant recently. While the décor was pleasing and the space well laid out. What really caught my eye was the bowl of scrubbing salts next...
A Pleasant Surprise
I was flying in with a really late arrival recently and needed a place to sleep before a long drive home. All I needed was a bed. Nothing fancy. Just clean and comfortable. I picked a motel chain I’d never stayed at before but had seen for years. The price was really...
Teach Good Service
Years ago when I attended bartending school I was taught to always make eye contact with new customers as they approach the bar, especially if the bar was really busy and I knew I wasn’t going to be able to take their order immediately. This way, the new comers would...
