Blog

Manage Expectations

The other night I worked late but really needed to make a grocery run on my way home.  I pulled into the parking lot and walked up to the front door where the signage clearly said, “Open Daily Til 11:00 p.m.”  “Cool,” I thought.  “There’s no rush.”   Well, my...

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Accessibility Along the Wine Trail

This past Memorial Day Weekend I went with friends on a tour of wineries in Western Wisconsin along the Great River Road that runs alongside the Mississippi River. We tasted some good and some not-so-good wine, and we had a great time visiting the shops that are...

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Design for Accessibility

I recently traveled with my aging parents to my sister’s wedding on Chesapeake Bay. It was a lovely weekend and everyone had a great time, yet while I see my parents every week, living and traveling with them for four days reinforced to me just how much care we, as...

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Did You Ride Your Bike Today?

Today is National Bike to Work Day! Did you ride your bike to the office this morning? If you did, would you have a place to put it? I’m amazed how few dental practices, especially the standalone ones, don’t have any place for patients and staff to lock up their bike...

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Gotta Know How to Smile

There is a woman that works as a barista at my local Starbucks that makes me cringe whenever she is on the cash register when I come in. Occasionally, as I sit contemplating my next blog post, I’ll watch her and the other baristas as they hustle and work hard to serve...

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Stanford Kicks the Coal Habit

Stanford University’s Board of Trustees voted to divest the university endowment from coal. Following a strategy used to fight apartheid, a student group led a campaign against the carbon rich fossil fuel, and they are hoping this catches on with other large...

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You Have them at “Hello”

Remember the old adage that you only have one chance to make a first impression? Well, we may not have as long as we’ve thought to make that impression. A recent research project has found that we humans form impressions of people from the very first “hello.” Michelle...

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The Time is Now

President Obama is on a roll this week announcing he’s making battling climate change a major priority for the remainder of his term. All we can say is, “It’s about time!” We don’t know about anyone else, but we’re tired of hearing and reading about all of the...

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What Sets Your Dental Office Apart?

What sets your dental practice off from all of the competition?  What is your unique value proposition that keeps patients coming back and motivates them to refer their family and friends to your door?  “We provide great oral healthcare,” you say.  “But,” I challenge,...

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How Do You Know Whether Your Office is a Hit?

You go to a show.  You thoroughly enjoy it.  So do all the people around you.  At the end you, along with everyone else in the theatre erupt into enthusiastic applause and leap to your feet.  As you leave the theatre you can’t stop talking about how wonderful the...

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