Do You Live in a Smart Home?

Do You Live in a Smart Home?

A very good friend of mine who works in IT has for years spent a lot of time and energy re-wiring switches and outlets, and even more than 20 years ago the actual wiring in his home so he could control the lights and sound system from his computer. He would even spend...
The Extra Mile

The Extra Mile

Customers appreciate it when businesses cater to their needs. This should go without saying. So, why is it we’re still pleasantly surprised when we find one that really puts their money where their belief system is and does something good for both their clients and...
Why I Dislike Wall Paper

Why I Dislike Wall Paper

Wallpaper and other wall coverings are often employed in hotels, restaurants, and healthcare applications to offer a splash of design, color, and wear resistance not easily found in simple, painted walls. However, I am not a fan of their use, and here is why. When...

A Pleasant Surprise

I was flying in with a really late arrival recently and needed a place to sleep before a long drive home. All I needed was a bed. Nothing fancy. Just clean and comfortable. I picked a motel chain I’d never stayed at before but had seen for years. The price was really...

Teach Good Service

Years ago when I attended bartending school I was taught to always make eye contact with new customers as they approach the bar, especially if the bar was really busy and I knew I wasn’t going to be able to take their order immediately. This way, the new comers would...

Manage Expectations

The other night I worked late but really needed to make a grocery run on my way home.  I pulled into the parking lot and walked up to the front door where the signage clearly said, “Open Daily Til 11:00 p.m.”  “Cool,” I thought.  “There’s no rush.”   Well, my...